These Terms govern purchases from and use of truebondlab.com, operated by Prime Precision LLC, doing business as TrueBond Lab ("TrueBond Lab," "we," "us"). By placing an order you agree to these Terms. Our Privacy Policy explains how we handle personal information.
Who can buy
You must be at least 18 years old and ship to an address in the United States. We sell for delivery within the United States only and do not export. If you buy for a business, school or laboratory, you confirm you are authorized to accept these Terms on its behalf. Please give accurate contact and shipping details so we can fulfill and support your order.
Orders and payment
All prices are in US dollars (USD). We take payment by invoice. When you place an order, checkout shows the product charges, shipping and the order total, and nothing is charged. We then email an invoice for that total, plus Florida sales tax for orders shipping to Florida, with a secure link to pay online. Your order is accepted when you pay the invoice, and it ships after payment. An unpaid invoice may be cancelled after 7 days.
We may decline or cancel an order for stock shortages, a clear pricing error, suspected fraud or a legal restriction; if we cancel after payment, we refund the full amount paid for the cancelled items. We do not take card details on this website. Never email us card numbers or security codes.
Product information
We describe each product's material, size, capacity and contents as supplied by the manufacturer, and show photographs of the item. Colors and appearance can vary slightly between batches and screens. If a detail you need is not listed, contact us before ordering and we will confirm it.
Products are general laboratory and bench equipment. You are responsible for choosing equipment suited to your application, for following the manufacturer's instructions and good laboratory practice, and for checking chemical compatibility before use.
Shipping, returns and refunds
Our Shipping Policy and Return and Refund Policy form part of these Terms and explain delivery times and costs, how to return an item within 30 days, and how refunds are paid. If we cannot ship within the time we promised, we will tell you and offer you the choice to cancel for a full refund.
Warranties and responsibility
Products carry any warranty the manufacturer provides. We warrant that each item will match its description and arrive in working condition; if it does not, our Return and Refund Policy applies. To the extent permitted by law, we are not responsible for losses caused by misuse, improper handling or use contrary to the manufacturer's instructions. Nothing in these Terms limits rights you have under consumer protection law that cannot be excluded.
Promotions
When we offer a promotion or discount, its terms, eligibility and expiry are stated with the offer. Unless an offer says otherwise, one discount applies per order, discounts have no cash value, and a refund reflects the amount actually paid after discounts.
Website use
Our website content and branding belong to us, and product images are ours or used with permission. Do not interfere with the website, misuse another person's information or use the site unlawfully.
Changes and governing law
We may update these Terms; changes apply to orders placed after the new effective date. These Terms are governed by the laws of the State of Florida, subject to any consumer protection law that applies to you.