Help
Frequently asked questions
Shipping, returns, payment and products. Still stuck? Email support@truebondlab.com.
Orders and shipping
How fast do orders ship?
Orders ship once the invoice is paid. In-stock orders paid before 2PM Eastern Time on a business day normally ship the same business day by USPS. Orders paid later, on weekends or on holidays ship the next business day. We email tracking as soon as your order ships.
How much is shipping?
USPS Ground Advantage is $9.99 and free on orders of $100 or more. USPS Priority Mail is $12.99 and Priority Mail Express is $49.99. You choose at checkout and see the exact charge before you pay.
Do you ship outside the United States?
Not at the moment. We ship to addresses in the United States only.
Can I change my shipping address after ordering?
Email support@truebondlab.com right away. We can update the address if the order has not shipped yet.
Returns and refunds
What is your return policy?
You can return unused items in their original packaging within 30 days of delivery for a refund. Email us with your order number to start a return. Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect.
What if something arrives broken or wrong?
Email us within 7 days of delivery with your order number and photos. We will send a replacement or the missing item at no cost, or refund it if a replacement is not available.
How long do refunds take?
We issue approved refunds within 7 business days of receiving your return, to your original payment method. Your bank typically posts it within 5 to 10 business days.
Ordering and payment
How does paying by invoice work?
Add items to your cart and place your order at checkout with your email and shipping address. Nothing is charged. We email you an invoice, normally within one business day, with a secure link to pay online. Your order ships as soon as the invoice is paid.
How do I pay the invoice?
Open the invoice we email you and follow the secure payment link. It shows the payment options available. We never ask for card numbers by email or phone, and you should never send them.
Can I add a PO number or billing details for my school or lab?
Yes. Add your PO number or billing details in the order note at checkout and we will put them on the invoice.
Do you charge sales tax?
For orders shipping to Florida, Florida sales tax is added on the invoice.
Products
Where do the product specs come from?
Materials, sizes, capacities and contents are listed as supplied by the manufacturer. If you need a detail that is not on the page, contact us before you order and we will confirm it.
Can I order larger quantities?
Yes. The cart takes up to 99 of each item. For larger quantities, email support@truebondlab.com and we will help.
How do I reach a person?
Email support@truebondlab.com or call (954) 620-5224, Monday to Friday, 9am to 5pm ET.