TrueBond Lab ships orders within the United States from 700 NW 57th Ct, Fort Lauderdale, FL 33309. We do not currently ship outside the United States, and checkout accepts US shipping addresses only.
Processing time
Paid, in-stock orders placed before 2:00 PM Eastern Time on a business day normally ship the same business day. Orders placed after the cutoff, on weekends or on holidays normally ship the next business day. Business days are Monday through Friday, excluding US postal holidays.
If we cannot ship within that time, we will email you before the deadline, explain the delay, give a new ship date and offer you the option to cancel for a full refund.
Methods, times and rates
USPS Ground Advantage: $9.99, free on orders with a product subtotal of $100 or more. Estimated two to five business days in transit after dispatch.
USPS Priority Mail: $12.99. Estimated one to three business days in transit.
USPS Priority Mail Express: $49.99. Estimated one to two business days in transit.
You choose the method at checkout, where the shipping charge is shown before you pay. Transit times are USPS estimates, not guarantees, and weather or carrier disruptions can cause delays.
Tracking
We email a tracking number as soon as your order ships. Please check your shipping address before paying; if you spot a mistake, contact us right away. We cannot guarantee an address change once the order has shipped.
Lost, late or damaged packages
If tracking stops updating, a package is overdue, or it arrives damaged, contact support@truebondlab.com and we will open a claim with the carrier and work with you on a replacement or refund. For damaged, incorrect or missing items, our Return and Refund Policy explains what we cover; keep the item and packaging until we reply.