This Privacy Policy explains how Prime Precision LLC, doing business as TrueBond Lab ("we," "us"), handles personal information in connection with truebondlab.com, orders and customer support.
Information we collect
When you order, we receive your name, email address, phone number, shipping and billing address, and the items you bought. When you contact us, we receive the details you include in your message.
We do not collect card details on this website. Invoices are paid through our payment provider's secure page; we receive the payment status, never your full card number.
Like most websites, our hosting provider automatically records technical information such as IP address, browser type and the pages requested, for security and to keep the site running.
How we use information
We use your information to process and ship orders, send order confirmations and tracking, handle returns and refunds, answer questions, prevent fraud, and keep the business records the law requires. We do not send marketing email unless you have asked us to.
Cookies and browser storage
We do not use advertising or analytics cookies. Your cart is kept in your browser's local storage so it is there when you come back. If the site is password protected during a preview, a cookie remembers that you entered the password. The payment page linked from your invoice is run by our payment provider, which may set its own cookies to process payment and prevent fraud.
Who receives information
We share information only as needed to run the store: with our payment provider to send and collect invoices, with shipping carriers to deliver orders, and with our hosting and email providers. We may disclose information when required by law, to protect our rights or prevent fraud, or as part of a sale or transfer of the business.
We do not sell personal information, and we do not share it for targeted advertising.
Retention and security
We keep order records for as long as needed to provide support and meet tax, accounting and legal requirements, then delete or de-identify them. We use encrypted connections (HTTPS), access controls and providers with strong security practices. No system is completely secure, which is why card details are kept with our payment provider and never stored by us.
Your choices and rights
You can ask to access, correct or delete your personal information by emailing support@truebondlab.com. Depending on where you live, you may have additional rights, including to receive a copy of your information or to appeal our decision on a request; to appeal, email us with the subject Privacy Appeal. We may need to verify your identity first, and some information must be kept to complete an order or comply with law. We will not discriminate against you for exercising your rights.
Children
The store is not directed to children under 13 and we do not knowingly collect their information. If you believe a child has given us personal information, contact us and we will delete it.
Changes and contact
We will post any change here with a new effective date. Questions and requests can go to the contact details below.