We want you to be happy with your equipment. You can return most unused items within 30 days of delivery, and we fix any order that arrives damaged, incorrect or incomplete at our cost. Nothing in this policy limits rights you have under law.
30-day returns
You may return any item within 30 days of delivery for a refund, provided it is unused, clean, and in its original packaging with all parts included.
For a change-of-mind return, return shipping is your responsibility and the original shipping charge is not refunded. We do not charge restocking fees.
We cannot accept returns of items that have been used, are dirty or contaminated, or have been damaged after delivery. For safety, glassware or tools that have been in contact with chemicals or biological material cannot be returned unless they arrived defective.
How to start a return
Email support@truebondlab.com with your order number and the items you want to return. We reply within two business days with the return address and instructions. Please do not send items back without contacting us first; packages that arrive without a return authorization can take longer to process.
Pack items carefully, especially glassware, and use a trackable shipping service. We recommend keeping your tracking number until the refund is complete.
Damaged, defective, incorrect or missing items
If your order arrives damaged or defective, contains the wrong item, or is missing something, email us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or the missing item at no cost to you, or refund it if a replacement is not available. If we need the item back, we provide a prepaid return label.
Refunds
Once we receive and inspect a return, we email you and issue the refund within 7 business days to your original payment method. For damaged, defective, incorrect or missing items, the refund includes the shipping you paid for those items. Your bank or card issuer typically posts the refund within 5 to 10 business days.
Cancellations
To cancel an order, email support@truebondlab.com as soon as possible. If the order has not shipped, we cancel it and refund the full amount, including shipping. If it has already shipped, you can return it under the 30-day policy above. We sell one-time purchases only; there are no subscriptions or recurring charges.
Questions
Contact us at support@truebondlab.com or (954) 620-5224 (Monday to Friday, 9am to 5pm ET). We would rather sort out a problem with you directly, so please reach out before opening a dispute with your bank.